Returns and Refunds

Moment Wall Art is a UK shop and everything on this page is a right UK law already gives you. Nothing here is meant to take any of it away.

Changing your mind

You have 14 days from the day your print arrives to change your mind, for any reason at all. You do not have to give one. This is the cancellation right in the Consumer Contracts Regulations 2013.

Email harry@momentwallart.co.uk inside those 14 days and tell us you would like to cancel. We will write back to confirm it and to sort out returning the print with you. Your refund follows, in full, to the card you paid with. You will have it inside 14 days at the very outside, and usually a good deal sooner than that.

If a print arrives damaged, faulty or not what was described

A print has to be of satisfactory quality, match how it was described, and arrive undamaged. That is the Consumer Rights Act 2015. If yours does not, you have 30 days from delivery to reject it and take a full refund.

Send us a photograph of the problem and we will take it from there. We would rather see the photograph than have you packing anything up before we have looked at it.

After those first 30 days, and for six months from delivery, any fault is treated as having been there all along. We will send you a replacement, or refund you if we cannot.

Prints sent as gifts

If you had a print delivered to somebody else, the order is still yours. Cancel it or report a fault the same way, and the refund goes back to the card that paid for it.

Delivery

UK delivery is free, so there is nothing extra to refund. We only ship within the UK.

Asking us for any of this

Email harry@momentwallart.co.uk. This is a small shop and a person reads it. Tell us your order number if you have it to hand, and if you do not, the address the print went to is enough to find you.