Returns and Refunds

Moment Wall Art is a UK shop and everything on this page is a right UK law gives you. Nothing here is meant to take any of it away.

In short

• Changed your mind? Tell us within 14 days of your print arriving. You send it back at your own cost and we refund the full price.
• Damaged or faulty? Send us a photograph within 30 days and we refund you in full or send a replacement. You pay nothing to return it.

Changing your mind

You can cancel your order within 14 days of the day your print arrives, for any reason. You do not have to give one. If your order has more than one print and they arrive on different days, the 14 days run from the day the last one arrives. This is the cancellation right in the Consumer Contracts Regulations 2013.

How to cancel

Tell us clearly, before the 14 days are up, that you want to cancel, by emailing harry@momentwallart.co.uk. You can use the model cancellation form below, but you do not have to. A plain email saying you want to cancel and giving your order number is enough.

Sending the print back

Once you have told us, send the print back within 14 days. We will reply with the address to send it to.

You pay the cost of sending it back. A print is a large parcel. Sending a canvas or a large poster back by courier usually costs between £15 and £35, depending on its size. Please pack it as well as it arrived. A print that comes back damaged, or that has been handled more than you needed to look at it, may have the loss in value taken off the refund.

Your refund

We refund everything you paid, to the card you paid with. It goes back within 14 days of the print reaching us, or of you showing us proof of posting if that comes first.

If a print arrives damaged, faulty or not what was described

A print has to be of satisfactory quality, match how it was described, and arrive undamaged. That is the Consumer Rights Act 2015. If yours does not, you have 30 days from delivery to reject it and take a full refund.

Send us a photograph of the problem and we will take it from there. We would rather see the photograph than have you packing anything up before we have looked at it. You never pay to return a faulty print.

After those first 30 days you can still ask for a replacement, or a refund if a replacement cannot be made. A fault reported within six months of delivery is treated as having been there all along.

These rights sit alongside the right to change your mind, and you can use either.

Prints sent as gifts

If you had a print delivered to somebody else, the order is still yours. Cancel it or report a fault the same way, and the refund goes back to the card that paid for it.

Delivery

Delivery is free, so there is no delivery charge to refund. We deliver to the UK and the Isle of Man. We cannot deliver to Jersey, Guernsey or anywhere outside the UK.

Model cancellation form

You can copy this into an email or a letter. You do not have to use it.

To: Aion Ecom Ltd, harry@momentwallart.co.uk

I hereby give notice that I cancel my contract of sale of the following goods: [your order number, and the print]

Received on: [the date the print arrived]

Name:

Address:

Signature (only if this form is sent on paper):

Date:

Who you are buying from

Moment Wall Art is a trading name of Aion Ecom Ltd, a company registered in England and Wales, company number 12038871.

Email harry@momentwallart.co.uk. This is a small shop and a person reads it. Tell us your order number if you have it to hand. It is in your confirmation email and starts MWA-. Without it, the address the print went to is enough to find you.